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Call Center Team Manager

Call Center Team Manager

Sextant Marketing is riding a wave of success, creativity, ingenuity and growth and we are looking for a new team member. If you have an entrepreneurial mindset and feel ready to embrace positive change, innovation, and fast-growing concepts, we’d like to talk about charting a course together as you fill the significant role of Call Center Team Manager.

Position Summary:

The Call Center Team Manager is an integral, front line, role within Sextant Marketing, providing leadership to team members who are supporting various stages of the enrollment funnel with our university partners.  This position provides hands-on opportunities to evaluate and guide team members through their day-to-day tasks.  The Team Manager will serve as the team’s primary contact and guide in the establishment of daily assignments, goal, and objectives.  The Team Manager will be responsible for ensuring a seamless and top-tier experience is delivered with each interaction on behalf of our partners.  In addition, they will be responsible for ensuring the team meets all benchmarks associated with the assigned university.  The position will require flexibility related to scheduling as day, evening and weekend coverage may be required.  The optimal candidate will have prior traditional and/or online enrollment management experience, strong project management skills and a desire to deliver exceptional customer service.  This role will work closely with our internal enrollment management team as well as our partners.

Principal Duties and Responsibilities

The Team Manager will be responsible for the successful performance of assigned team members.  The Manager will be responsible for scheduling, time management, productivity, performance, and compliance to ensure the goals and objectives of partner universities are met or exceeded.  As a team manager, you are expected to employ an entrepreneurial mentality to actively engage with our partners, and all internal and external stakeholders to ensure program success and the delivery of a student centric experience on behalf of our partners.  Thus, the candidate will support all aspects related to the leadership and management of the assigned team(s).  Examples of these responsibilities would include:

  • Work directly with the client to set periodic enrollment targets, lead qualification and conversion goals, and develop strategies for achieving these goals.
  • Clearly communicate client objective/performance goals to internal Sextant Marketing teams/ Enrollment Advisors.
  • Interpret analytics reporting to optimize campaigns, agent performance and productivity.
  • Conduct regular status meetings to ensure client satisfaction and progress toward achieving designated objectives.
  • Ensure compliance with client’s institutional policies and procedures.
  • Manage Enrollment Advisors engagement with prospects and applicants throughout the qualification and or recruitment process.
  • Establish Enrollment Advisor goals and performance objectives in support of client objectives.
  • Monitor Enrollment Advisors engagements with prospects and create coaching, counseling as well as training programs to support performance goals and agent success.
  • Day to day management of assigned enrollment pipeline (book of business) to ensure that appropriate engagement and follow up strategies are deployed
  • The Team Manager reports directly into the Vice President of Engagement Services.

Knowledge, Skills and Abilities Required

  • Excellent communication skills; comfort with being on the phone and communicating through emails and text messaging.
  • Must be proficient in Microsoft Office 365 Suite (Word, Excel, PowerPoint, Outlook).
  • Understanding of and working knowledge of CRM’s (preferably Sales Force).
  • A positive attitude coupled with an innate desire for personal and professional success.
  • Expert at organizational management and applying good judgment on business endeavors.
  • Must possess a team mentality where you are comfortable being a part of a growing team.
  • Ability to complete assigned tasks within deadlines while maintaining proper documentation related to your assigned pipeline (book of business) and associated prospect/student records.
  • Desire to learn and excel with a growing company.

Education & Experience Requirements

  • Bachelor’s Degree or commensurate level of experience.
    • Graduate experience is an added benefit.
  • Solid understanding of enrollment management and lead qualification process.
  • Demonstrated success in the area of higher education (admissions, recruitment, financial aid and/or sales)
  • Prior inbound and outbound contact center experience is required.

Sextant Team Member Benefits

Sextant Marketing team members are pioneers in the higher education industry. We develop and execute marketing and enrollment strategies that allow many of the most prestigious traditional ground-based state and private, non-profit universities in the nation to establish themselves as leading online brands. As part of the Sextant Marketing Team, you’ll benefit from this culture based in experience, creativity, innovation, and growth. We also love:

  • Excellent benefits package including health, vision, dental and life.
  • Generous Vacation and Holiday pay.
  • Competitive Salary.
  • Flexible work-life balance.
  • Desirable urban location with vibrant culture and restaurants just steps away.

The above declarations are not intended to be an “all-inclusive” list of the duties, responsibilities, skills, and abilities required to perform the job.  Rather, they are intended only to describe the general nature of the job, a reasonable representation of its activities, and the requirements to perform it.

Ready to chart your career course with Sextant?


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Enrollment Management Advisor

Enrollment Management Advisor

Sextant Marketing is riding a wave of success, creativity, ingenuity and growth and we are looking for a new team member. If you have an entrepreneurial mindset and feel ready to embrace positive change, innovation, and fast-growing concepts, we would like to talk about charting a course together as you fill the significant role of Enrollment Management Advisor.

Position Summary:

The Enrollment Management Advisor is an integral role within Sextant Marketing, providing customer-focused engagement supporting the enrollment funnel with our university partners.  This position provides hands-on opportunities to evaluate and guide students through the evaluation, application, and enrollment process.  The Advisor will serve as the prospective student’s first personal interaction with the university and the online program. The Enrollment Management Advisor will be responsible for ensuring a seamless and top-tier experience is delivered with each interaction.  In addition, they will be responsible for meeting all enrollment benchmarks associated with the assigned university.  The position will require flexibility related to scheduling as day, evening and weekend coverage may be required during the enrollment cycle.  The optimal candidate will have prior ground and/or online enrollment management experience, strong project management skills and a desire to deliver exceptional customer service.  This role will work closely with our internal enrollment management team as well as our partners.

Principal Duties and Responsibilities

The Enrollment Management Advisor will be responsible for engaging with prospects and applicants through the entire recruitment cycle.  The Advisor will work with a pipeline (database) of prospective students and applicants from initial inquiry through handoff to the Student Success coach at the beginning of the academic term.  As an Advisor, you are expected to employ an entrepreneurial mentality to actively engage with our partners and all internal and external stakeholders to ensure the program’s success while delivering a student centric experience.  Thus, the candidate will support all aspects of the new student enrollment funnel/cycle.   Examples of these responsibilities would include:

  • Qualify and evaluate new prospect inquiries to ensure the candidate meets the defined qualifications for the indicated program of interest. This will be accomplished through a discovery conversation with the individual.
  • Guide and assist the prospect through the completion of the application and the collection of all associated documents needed to complete the student file for review (transcripts, resume, letters of recommendation, etc.). The goal is to guide the student through this process, so they are ready for acceptance review and then to move them to the next phase of the enrollment funnel as an accepted student.
  • Day to day management of your assigned enrollment pipeline (book of business) to ensure that appropriate engagement and follow up strategies are deployed for those assigned to you.
  • Maintain subject matter expertise related to the degree program(s) and the university partner that you are supporting. This will include such items as admissions requirements, curriculum, program structure, noted facts related to the university and the faculty associated with the degree in question, program value, industry trends related to the program, etc.
  • Attending and leading virtual and in-person events as scheduled by the partners (these may occur outside of the normal schedule).
  • Collaborates with internal/external team members to ensure deliverables and timelines are met.
  • Able to identify areas of opportunity for process improvement and the ability to effectively communicate these.
  • Communicates directly with prospective students and related partners in a professional and courteous manner.
  • Candidate must show desire to lead, effectively manage multiple tasks and grow within the role.
  • Other activities as described by management.

Knowledge, Skills and Abilities Required

  • Excellent communication skills; comfort with being on the phone and communicating through emails and text messaging.
  • Must be proficient in Microsoft Office 365 Suite (Word, Excel, PowerPoint, Outlook).
  • Understanding of and working knowledge of CRM’s (preferably Sales Force).
  • A positive attitude coupled with an innate desire for personal and professional success.
  • Expert at organizational management and applying good judgment on business endeavors.
  • Must possess a team mentality where you are comfortable being a part of a growing team.
  • Ability to complete assigned tasks within deadlines while maintaining proper documentation related to your assigned pipeline (book of business) and associated prospect/student records.
  • Desire to learn and excel with a growing company.

Education & Experience Requirements

  • Solid understanding of enrollment management process.
  • Demonstrated success in higher education (admissions, recruitment, financial aid and/or sales)
    • A minimum of 1-year industry related experience is desired.
  • Prior contact center experience is preferred.

Sextant Team Member Benefits

Sextant Marketing team members are pioneers in the higher education industry. We develop and execute marketing and enrollment strategies that allow many of the most prestigious traditional ground-based state and private, non-profit universities in the nation to establish themselves as leading online brands. As part of the Sextant Marketing Team, you will benefit from this culture based in experience, creativity, innovation, and growth. We also love:

  • Excellent benefits package including health, vision, dental and life.
  • Generous Vacation and Holiday pay.
  • Flexible work-life balance.
  • Desirable urban location with vibrant culture and restaurants just steps away.

The above declarations are not intended to be an “all-inclusive” list of the duties, responsibilities, skills, and abilities required to perform the job.  Rather, they are intended only to describe the general nature of the job, a reasonable representation of its activities, and the requirements to perform it.

Ready to chart your career course with Sextant?


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Bilingual Warm Transfer Advisor

Bilingual Warm Transfer Advisor

Sextant Marketing is riding a wave of success, creativity, ingenuity and growth and we are looking for a new crew member. As one of the fastest growing companies in Tampa Bay, we offer an atmosphere where you can find your True North and be an engine of innovation and positive change. Let’s talk about charting a course together as you fill the significant role of Bilingual Warm Transfer Advisor 

Principal duties & skills: 

Successful Bilingual Warm Transfer Advisors help change and improve the lives of people each day, helping them find their own path to success through higher education as they make one of the biggest decisions of their lives. Our crew members have received gift baskets, thank you notes, and other forms of appreciation from family members who have been positively affected by the work you would perform in this position 

Bilingual Warm Transfer Advisor – Responsibilities 

  • As part of the Bilingual Warm Transfer crew, you will work with emerging technology to communicate with prospective students through a variety of channels. Sextant uses enterprising contact center systems that leverage leading AI, analytics, reporting and workflow capabilities that allow us to help our advisors and clients achieve outstanding results. 
  • You will be responsible for assessing and qualifying prospective students to determine if their academic and professional goals are a match for our partner schools. As part of the Sextant crew, you will be helping students achieve their goals with institutions that include top public and private colleges, universities, and vocational schools across the country.  
  • Advisors use innovative technology to provide remarkable support via phone in a high-volume call environment. In this position you will establish rapport and build relationships with students as you help guide them through the decisions and steps they need to take to succeed.  
  • Achieve measurable results in a fast-paced, deadline-driven environment. Data-first technology allows you to offer an engaging customer experience that truly makes a difference.  
  • Learn and remain compliant with standards, policies, and best practices of Sextant Marketing and the client to help maintain a positive experience for prospective students.

Knowledge, Skills, & Abilities:

  • Bilingual (English and Spanish) 
  • Exceptional verbal and written communication skills – establish connections, build positive relationships, facilitate successful engagements through email, SMS, and phone.  
  • Proficient computer skills. Experience with Microsoft Office programs, customer relationship management software, or contact center automation software a plus. 
  • Ability to prioritize, organize, and succeed in a fast-paced environment with the use of modern technology solutions.  
  • Capable of working a student/client-centric schedule that may include weekends or evenings. *NOTE while Bilingual Warm Transfer Advisor schedules may extend beyond M-F, 9 am -5 pm, individual work schedules are stable and reliable. 
  • Understand the value of higher education and possess a desire to help others succeed and achieve their goals on this path. 

Education & Experience Requirements 

Priority education and experience 

  • High School Diploma/GED required 
  • Some college preferred 
  • Call center experience preferred 

Optional preferred experience 

  • Previous higher education experience 
  • Previous student support experience 
  • Experience with CRM/automation software 

Sextant Team Member Benefits 

Sextant team members are pioneers in the higher education industry. As part of that team, you will benefit from this culture based in experience, creativity, innovation, and growth. At Sextant, you’ll have the opportunity to use industry leading technologies, develop new, marketable skills, and prepare for advancement as we continue to expand. 

And because we’re always looking for new ways to support our crew, you’ll have an excellent benefits package, flexible work environment, and positive mentorship in our centrally located office in the heart of Tampa’s historic Ybor City.  

  • Excellent benefits package includes: 
  • Employer contributed comprehensive Health, Vision, and Dental Plans 
  • $10,000 Life Insurance Policy, free to employees 
  • Additional Legal, Life, and Other Supplemental Plans (including array of marketplace savings on things like rental cars and event tickets.) 
  • Minimum 2 Weeks Paid Vacation, Paid Holidays, and 2 Floating Holidays Per Year. 
  • Employee Recognition Programs 
  • Growth and Education Opportunities 
  • Crew Member Happy Hours, Lunches, and More 
  • Flexible work-life balance includes work from home opportunities and a general focus on our employees and what makes their lives run smoothly. 
  • Centrally Located Office in the Heart of Historic Ybor City. 

The above declarations are not intended to be an “all-inclusive” list of the duties, responsibilities, skills, and abilities required to perform the job.  Rather, they are intended only to describe the general nature of the job, a reasonable representation of its activities, and the requirements to perform it. 

Ready to chart your career course with Sextant?


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Marketing Manager

Marketing Manager

Sextant Marketing, a leader in the emerging OPX category, is riding a wave of success, creativity, ingenuity and growth. In addition to a complete, end-to-end solution for higher education online program management, we provide full-service marketing services exclusively to higher education clients through an agency-like model. We develop and execute marketing and enrollment strategies which allow many of the most prestigious traditional ground-based state and private, non-profit universities in the nation to establish themselves as leading online brands.

We are looking for a new team member to join our Marketing Services group. If you have an entrepreneurial mindset and feel ready to embrace positive change, innovation, and fast-growing concepts, we’d like to talk about charting a course together as you fill the significant role of Marketing Manager.

Position Summary: 

The Marketing Manager is an integral role within Sextant Marketing, providing customer-focused marketing solutions, while supporting the team in strategic and tactical execution of marketing activities. This is a position where hands-on digital marketing operations allows for project delivery to the higher education & corporate-focused clients within Sextant Marketing’s portfolio. This role will work closely with the COO, Vice President of Marketing Operations, Vice President of Client Services, and associated staff.

Principal Duties and Responsibilities 

The Marketing Manager will be responsible for supporting the full-cycle of client marketing campaigns. Thus, the candidate will be exposed to all aspects of the digital marketing funnel and aid in or be responsible for the completion of timely projects for key clients.

Examples of these responsibilities would include:

  • Implement and measure digital marketing campaigns, as well as assisting in a wide variety of marketing-related tasks from creative, to execution and reporting.
  • Responsibilities will range from web content writing and publishing, to collateral creation and fulfillment vendor management, to marketing automation campaign management and reporting.
  • Manage the social media strategy for the company and our respective clients as applicable.
  • Measure and report performance of all digital marketing campaigns and assess against goals (ROI and KPIs).
  • Collaborate with internal teams to create landing pages and optimize user experience.
  • Publish blog articles, add new content and provide maintenance to client websites.
  • Review new technologies and keep the company at the forefront of developments in digital marketing.
  • Candidate must show desire to learn, take on multiple tasks and grow within the role that allows for learning and experience in a range of marketing disciplines.
  • Other activities as described by management.

Knowledge, Skills and Abilities Required 

  • Have a strong grasp of current marketing tools and strategies and be able to lead integrated digital marketing campaigns from concept to execution. This position will work with the marketing team, account management, supporting teams (such as programmers), and vendors to launch campaigns on time and on budget.
  • Advanced knowledge and experience in any of the following disciplines is needed: email marketing (large scale) and Internet marketing, social media marketing, web development, creative design, vendor management, and campaign analysis.
  • Excellent communication skills; comfort with being on the phone and communicating through emails.
  • Must be proficient in Microsoft Office Suite (Word, Excel, PowerPoint) and have experience with Adobe Photoshop, Illustrator or Paint.net.
  • Advanced knowledge of web analytics tools/software, such as but not limited to: Google Analytics, Omniture, Webmaster Tools, Optimizely, etc.
  • Understanding of and working knowledge of web Content Management Systems (CMS) such as WordPress.
  • Understanding and experience with SEO campaign management and associated software such as MOZ, SEMRush, Raven and/or equivalent.
  • Expert at organizational management and applying good judgment on business endeavors.
  • Positive attitude with an optimistic and energetic disposition.
  • Ability to complete assigned tasks within deadlines and learn advanced strategies.
  • Desire to learn and excel with a growing company.

Education & Experience Requirements 

  • Bachelor’s Degree required.
  • Solid understanding of internet marketing principles & Search Engine Optimization.
  • Deep social media experience, personal or professional, focused on ad platforms within LinkedIn, Twitter, Facebook, Snapchat and Pinterest – additional platforms a plus.
  • Proven expertise with Email Service Providers, such as MailChimp, SendGrid, Constant Contact and others.
  • Experience with Social Media Management software, such as Hootsuite, Buffer or Sprout
  • Experience with Content Management Systems such as WordPress, Drupal, HubSpot, Sitecore, Umbraco and similar.
  • Experience with the Higher Education marketing industry is a plus.

Sextant Team Member Benefits

As part of the Sextant Marketing team you’ll benefit from a culture based in experience, creativity, innovation, and growth. Our benefits reflect these cultural qualities, offering:

  • Excellent benefits package including health, vision, dental and life.
  • Vacation and Holiday pay.
  • Competitive Salary.
  • Flexible work-life balance.
  • Desirable urban location with vibrant culture and restaurants just steps away.

The above declarations are not intended to be an “all-inclusive” list of the duties, responsibilities, skills, and abilities required to perform the job.  Rather, they are intended only to describe the general nature of the job, a reasonable representation of its activities, and the requirements to perform it.

Ready to chart your career course with Sextant?