Bilingual Warm Transfer Advisor
Sextant Marketing is riding a wave of success, creativity, ingenuity and growth and we are looking for a new crew member. As one of the fastest growing companies in Tampa Bay, we offer an atmosphere where you can find your True North and be an engine of innovation and positive change. Let’s talk about charting a course together as you fill the significant role of Bilingual Warm Transfer Advisor.
Principal duties & skills:
Successful Bilingual Warm Transfer Advisors help change and improve the lives of people each day, helping them find their own path to success through higher education as they make one of the biggest decisions of their lives. Our crew members have received gift baskets, thank you notes, and other forms of appreciation from family members who have been positively affected by the work you would perform in this position
Bilingual Warm Transfer Advisor – Responsibilities
- As part of the Bilingual Warm Transfer crew, you will work with emerging technology to communicate with prospective students through a variety of channels. Sextant uses enterprising contact center systems that leverage leading AI, analytics, reporting and workflow capabilities that allow us to help our advisors and clients achieve outstanding results.
- You will be responsible for assessing and qualifying prospective students to determine if their academic and professional goals are a match for our partner schools. As part of the Sextant crew, you will be helping students achieve their goals with institutions that include top public and private colleges, universities, and vocational schools across the country.
- Advisors use innovative technology to provide remarkable support via phone in a high-volume call environment. In this position you will establish rapport and build relationships with students as you help guide them through the decisions and steps they need to take to succeed.
- Achieve measurable results in a fast-paced, deadline-driven environment. Data-first technology allows you to offer an engaging customer experience that truly makes a difference.
- Learn and remain compliant with standards, policies, and best practices of Sextant Marketing and the client to help maintain a positive experience for prospective students.
Knowledge, Skills, & Abilities:
- Bilingual (English and Spanish)
- Exceptional verbal and written communication skills – establish connections, build positive relationships, facilitate successful engagements through email, SMS, and phone.
- Proficient computer skills. Experience with Microsoft Office programs, customer relationship management software, or contact center automation software a plus.
- Ability to prioritize, organize, and succeed in a fast-paced environment with the use of modern technology solutions.
- Capable of working a student/client-centric schedule that may include weekends or evenings. *NOTE while Bilingual Warm Transfer Advisor schedules may extend beyond M-F, 9 am -5 pm, individual work schedules are stable and reliable.
- Understand the value of higher education and possess a desire to help others succeed and achieve their goals on this path.
Education & Experience Requirements
Priority education and experience
- High School Diploma/GED required
- Some college preferred
- Call center experience preferred
Optional preferred experience
- Previous higher education experience
- Previous student support experience
- Experience with CRM/automation software
Sextant Team Member Benefits
Sextant team members are pioneers in the higher education industry. As part of that team, you will benefit from this culture based in experience, creativity, innovation, and growth. At Sextant, you’ll have the opportunity to use industry leading technologies, develop new, marketable skills, and prepare for advancement as we continue to expand.
And because we’re always looking for new ways to support our crew, you’ll have an excellent benefits package, flexible work environment, and positive mentorship in our centrally located office in the heart of Tampa’s historic Ybor City.
- Excellent benefits package includes:
- Employer contributed comprehensive Health, Vision, and Dental Plans
- $10,000 Life Insurance Policy, free to employees
- Additional Legal, Life, and Other Supplemental Plans (including array of marketplace savings on things like rental cars and event tickets.)
- Minimum 2 Weeks Paid Vacation, Paid Holidays, and 2 Floating Holidays Per Year.
- Employee Recognition Programs
- Growth and Education Opportunities
- Crew Member Happy Hours, Lunches, and More
- Flexible work-life balance includes work from home opportunities and a general focus on our employees and what makes their lives run smoothly.
- Centrally Located Office in the Heart of Historic Ybor City.
The above declarations are not intended to be an “all-inclusive” list of the duties, responsibilities, skills, and abilities required to perform the job. Rather, they are intended only to describe the general nature of the job, a reasonable representation of its activities, and the requirements to perform it.