Enrollment Management Advisor

Sextant Marketing is riding a wave of success, creativity, ingenuity and growth and we are looking for a new team member. If you have an entrepreneurial mindset and feel ready to embrace positive change, innovation, and fast-growing concepts, we would like to talk about charting a course together as you fill the significant role of Enrollment Management Advisor.

Position Summary:

The Enrollment Management Advisor is an integral role within Sextant Marketing, providing customer-focused engagement supporting the enrollment funnel with our university partners.  This position provides hands-on opportunities to evaluate and guide students through the evaluation, application, and enrollment process.  The Advisor will serve as the prospective student’s first personal interaction with the university and the online program. The Enrollment Management Advisor will be responsible for ensuring a seamless and top-tier experience is delivered with each interaction.  In addition, they will be responsible for meeting all enrollment benchmarks associated with the assigned university.  The position will require flexibility related to scheduling as day, evening and weekend coverage may be required during the enrollment cycle.  The optimal candidate will have prior ground and/or online enrollment management experience, strong project management skills and a desire to deliver exceptional customer service.  This role will work closely with our internal enrollment management team as well as our partners.

Principal Duties and Responsibilities

The Enrollment Management Advisor will be responsible for engaging with prospects and applicants through the entire recruitment cycle.  The Advisor will work with a pipeline (database) of prospective students and applicants from initial inquiry through handoff to the Student Success coach at the beginning of the academic term.  As an Advisor, you are expected to employ an entrepreneurial mentality to actively engage with our partners and all internal and external stakeholders to ensure the program’s success while delivering a student centric experience.  Thus, the candidate will support all aspects of the new student enrollment funnel/cycle.   Examples of these responsibilities would include:

• Qualify and evaluate new prospect inquiries to ensure the candidate meets the defined qualifications for the indicated program of interest. This will be accomplished through a discovery conversation with the individual.
• Guide and assist the prospect through the completion of the application and the collection of all associated documents needed to complete the student file for review (transcripts, resume, letters of recommendation, etc.). The goal is to guide the student through this process, so they are ready for acceptance review and then to move them to the next phase of the enrollment funnel as an accepted student.
• Day to day management of your assigned enrollment pipeline (book of business) to ensure that appropriate engagement and follow up strategies are deployed for those assigned to you.
• Maintain subject matter expertise related to the degree program(s) and the university partner that you are supporting. This will include such items as admissions requirements, curriculum, program structure, noted facts related to the university and the faculty associated with the degree in question, program value, industry trends related to the program, etc.
• Attending and leading virtual and in-person events as scheduled by the partners (these may occur outside of the normal schedule).
• Collaborates with internal/external team members to ensure deliverables and timelines are met.
• Able to identify areas of opportunity for process improvement and the ability to effectively communicate these.
• Communicates directly with prospective students and related partners in a professional and courteous manner.
• Candidate must show desire to lead, effectively manage multiple tasks and grow within the role.
• Other activities as described by management.

Knowledge, Skills and Abilities Required

• Excellent communication skills; comfort with being on the phone and communicating through emails and text messaging.
• Must be proficient in Microsoft Office 365 Suite (Word, Excel, PowerPoint, Outlook).
• Understanding of and working knowledge of CRM’s (preferably Sales Force).
• A positive attitude coupled with an innate desire for personal and professional success.
• Expert at organizational management and applying good judgment on business endeavors.
• Must possess a team mentality where you are comfortable being a part of a growing team.
• Ability to complete assigned tasks within deadlines while maintaining proper documentation related to your assigned pipeline (book of business) and associated prospect/student records.
• Desire to learn and excel with a growing company.

Education & Experience Requirements

• Solid understanding of enrollment management process.
• Demonstrated success in higher education (admissions, recruitment, financial aid and/or sales)
  • A minimum of 1-year industry related experience is desired.
• Prior contact center experience is preferred.

Sextant Team Member Benefits

Sextant Marketing team members are pioneers in the higher education industry. We develop and execute marketing and enrollment strategies that allow many of the most prestigious traditional ground-based state and private, non-profit universities in the nation to establish themselves as leading online brands. As part of the Sextant Marketing Team, you will benefit from this culture based in experience, creativity, innovation, and growth. We also love:

• Excellent benefits package including health, vision, dental and life.
• Generous Vacation and Holiday pay.
• Flexible work-life balance.
• Desirable urban location with vibrant culture and restaurants just steps away.

The above declarations are not intended to be an “all-inclusive” list of the duties, responsibilities, skills, and abilities required to perform the job.  Rather, they are intended only to describe the general nature of the job, a reasonable representation of its activities, and the requirements to perform it.